Shipping Policy – Mark & Hillary
At Mark & Hillary, we aim to provide a smooth and reliable delivery experience worldwide.
Free Shipping
We offer free standard shipping on all orders over $60 (after discounts are applied).
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays
- During peak periods, processing times may be slightly extended
Once your order has been processed, it will be dispatched and you will receive a confirmation email with tracking details.
Shipping Times
Estimated delivery times vary depending on your location:
- United States: 7–16 business days
- Canada: 9–16 business days
- United Kingdom: 6–10 business days
- Europe: 6–10 business days
- Australia & New Zealand: 6–10 business days
- Rest of the world: 8–16 business days
Please note that these are estimated delivery times and may vary due to external factors such as customs processing or carrier delays.
Express Shipping
Express shipping options may be available at checkout depending on your location.
- Estimated delivery: 3–8 business days
- Shipping costs will be calculated at checkout
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order at any time through our "Track Your Order" page.
Shipping Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to:
- High demand periods
- Customs clearance procedures
- Carrier disruptions or unforeseen circumstances
Mark & Hillary is not responsible for delays caused by shipping carriers or customs.
Customs Duties & Taxes
All applicable duties and taxes are included in your order total.
- No additional fees will be charged upon delivery
- You will never be asked to pay extra customs or import charges
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Mark & Hillary is not liable for:
- Orders shipped to incorrect or incomplete addresses
- Failed deliveries due to incorrect information
Please double-check your shipping details before completing your order.
Lost or Stolen Packages
Once an order has been handed over to the shipping carrier, Mark & Hillary is not responsible for:
- Lost packages
- Stolen deliveries
- Delays caused by the carrier
If you experience an issue, we recommend contacting the shipping carrier directly.
Contact
For any questions regarding shipping, please contact us at:
info@markandhillary.com